Lutheran Social Services of Central Ohio

I toured this community for my sister and her need. From what I saw the community looked well-kept. They do a good job with the cleanliness. The staff was friendly, and informative. All my questions were answered.

How could I not love Kensington Place? After living here for 16 years, the food is always great, the people are caring, and life is wonderful! There’s a wide variety of in-house events, transportation to doctor’s appointments, and ample parking…gracious staff, comfortable apartment…a variety of religious programs and an in-house chaplain…16 years of happy living!

Mom is really enjoying herself here. She has started to get involved in some of the activities that they have. She said that she likes the meals. We liked it here because it had a good feel and felt homey. Also it is very close to me.

Very friendly, great food and dining facility and front desk is very welcoming. Be sure to have ongoing conversation with assisted living to verify needed care is provided.

From my perspective, as the eldest son from out of State. I would have liked to see more in the way of orientation in the first few days. He was confused and lost. If my sister and I had not been there to guide him, I think the transition would have been less satisfactory. I know you are short staffed on week-ends, but ... I am happy with the care and facility now that he is settled in. He seems happy and contented. I appreciate the regular staff visits to oversee medication and that he is ok. Thank you.

Very lovely place, Friendly, Clean, Nice location.

Generally the care and services are very good, except we have noticed since the new director came on there is a significant issue with a shortage of both aids and nurses. Both the aids and the nurses do an exceptional job but because of the constant shortage of staff the care does get compromised The wait for assistance has increased, some of the smaller tasks don't get done (dishes getting done, clothes put away, trash not being removed) This is not only frustrating but my parent is paying for these services. Also the food is definately not as good as it use to be, seems they are buying cheaper cuts of meat, desserts are no longer homemade. Some of the ammenities that brought them to the Kensington Place are no longer provided. Again I must reiterate that the aids, nurses ,dining hall staff and the desk staff are all great and do the best they can with the limited staff they have. The employees really care about the residents and always have a smile.

I toured the Kensington Place CommunityThe people were nice that gave the tour, but I just did not feel it would be a good fit for my loved one. I did not like where it was located, I would not have felt comfortable visiting at nighttime.

This community seemed to be nice. I got the proper follow-ups after the tour. I was able to get an informative tour guide. They showed all around the community to see what they offer.

Residents seem subdued. Entry is "old lady green." No energy at all.

I had higher expectations of this place. Does not meet my standards of coverage of aids to patients as well as terrible food. Not the cleanest facility but they try hard. It's an old building. Not designed for this purpose. Staff is very friendly even if they can't help change anything. With the quality of care - It is bare minimum staffing. The food is worse than my lunchroom food in high school. It says a lot when the staff doesn't eat the food. I see them ordering in food almost every day. They seem to have many activities but my mom doesn't participate. When I was researching, this was the largest apt. For the price for her. I regret my decision to put her here but I'm not moving her again. If any of them were any better staffing I might but I'm not moving her at this time.

The Kensington Place was warm and welcoming, but would not gear their program around the needs of the family. The staff was professional and respectful. They needed to come to their own conclusions about future residents rather than rely on previous senior community information that's inaccurate. Disappointed with the way they handled the medical assessment process.

This place has gone downhill since the new director, Renee has taken over. The meals are mediocre, this morning there was no breakfast since the cook didnt show up! There are not enough aids and nurses , so you can wait up to 30 minutes before and aid or a nurse shows up. Tnere is no management there on the weekends or the evening. Poorly run facility.