Lutheran SeniorLife

Visited on April 29th. Really liked the facilities and the amenities are very good. This is the top runner because of proximity to Crafton and her doctors.

This is a nice place over all, and my loved one seems happy here. We've heard very good things about the food.

My apartment is very nice and includes a kitchen area with a counter, sink, microwave and full size refrigerator. The heating/cooling components are very outdated and difficult to adjust the temperature. I also have no heat in my bedroom/bath area. There is a tiny fan in the wall between my living room and the bedroom, which I guess is to transfer heat into the bedroom. It is very inefficient. The aides and other workers are very nice. I have heard that the washers and dryers are old and need replacing. The building is older and more outdated than the main building. Although it lacks the amenities of the main building, the apartment rental costs are the same. The hair salon is absolutely ancient with a very unsafe sink for elderly people. ( It doesn’t raise up or move downward to adjust for different size people, and the water is hard to regulate.) The food in the dining room is mediocre but the deserts are awesome!!

When I went to tour the community it seemed like they were transitioning into new staff. This community did not have staff support for residents. It is more like a senior apartment. We needed assistance for my parents.

Beware what the sales person tells you when you sign up does not match with what the nursing staff actually say happens. Beautiful new facility but the staff needs more training and your loved one gets very little personal attention If they stay in their room and do not participate in the activities. The most difficult thing for me was their billing practices. Again what the salesperson told me does not match up with what the actual billing was. It's a beautiful new building but I hope That the actual care and billing procedures improve quickly. I was charged for services that my mother never got. There are some really good people there. But the staff needs better training.

OK facility but very run down and dirty looking. It is approximately 13 years old and looks every bit of it. The room we were shown was very dark and uninviting. Furniture I had in my college dorm was in better condition.

Here are some bullets: 1. Under staffed 2. Staffed with agency workers had different care givers all the time 3. Did not consistently provide care according to plan - helping father with support hose 4. Staff was mean and would raise voice 5. Few times my father received the wrong medication. 6. Complained to administration and would not call back - only emails after repeated sends Bottom line stay away that facility has big problems. Thank god we got my dad somewhere else!!!!