Lenity Management

Under the current administration, I can't recommend this place. I've lived here 6 years, the last 2 years it's owned by a company called Mosaic and they've renamed it River Park. At first it was a good place to live, but some new administration a wrecked it. The staff are overworked and stressed out. Sometimes there's only one assistant working and we have over 50 rooms. I doubt it's even legal for them to operate with such a small staff. On River Park's website you'll read verbiage such as "We are a resident-centered community with staff dedicated to an incredible and loving experience for residents and families alike." I wish this was true. I can only hope that those responsible for the distinctly unloving atmosphere will be moving on soon. Personally, I can deal with these undesirables, but I would be heart-broken if I knew my mom or grandma had to endure them. This review was written in February 2022, I'll update it as needed, hopefully with .some good news.

Not caring with getting the job done so they can socialize. Terrible food. Hard to get a ride to places. Been here 4 months. Cant see the doctor can't get the medications. Tha t I need. Would not recommend Sierra oaks.

This has been a miserable experience. Mom was in their Memory Care unit for a year and a half and I never felt she was properly cared for. They would call me in the middle of the night for something ridiculous but wouldn't tell me Mom needed new night clothes! I would visit and she would be dressed in dirty stained sweatshirt. Toward the end, she was in a bed with rails and only weighed 80 lbs, so how in the world did she break her hand?! After Mom passed, I had to clean out the room, of course. For a couple of hours, I was moving furniture and packing up towels and sheets and clothes BY MYSELF and not one person said hello or offered to help, etc. And, OMG, the way we, the family, were treated was awful, and still are! They owe us money for the remainder of the month in which Mom passed and all we get is runaround! It's crazy heart-breaking.

Not at all how it was described. I will not be moving in my mom. Very disappointing.

Our mother is at this facility and I will barely give this facility a #1. However, when our mother first entered Ocean Park it was run by Dr. [Removed] and his wife. We chose this facility because it was personal and the staff was attentive and our mother had good care, was helped when she needed help to eat, exercised, kept clean and dry. Most importantly they treated her like family and she had such good hands on care. However, totally different story now! The place is being remodeled and fixed up, it looks great - but the feeling is cold when you step inside. Staff is not friendly, our mother is left in her room or wheel chair all day, feet are now swollen, she has a chronic UTI, she eats cold food because she can't see to eat. There is no compassion - very understaffed and there is no warmth like before. It is like cattle in a barn. If you are considering this facility I say don't! We are trying to place our mother somewhere else but haven't had much luck however it is coming. We have had to call Ombudsman's several times because of the poor care, we have filed complaints. I don't understand how this place can operate???? In any case it is what it is and do not be fooled if you are looking to place a loved one there. The administrative staff will always tell you "its not their responsibility" really!! Then why are we paying all that money for what should be quality care?? They don't give medications as ordered, there is no communication between staff and/or administration. When something goes wrong or we complain they laugh! Do not consider this facility, they are not worthy of your mother, father or any loved one. Thank you for reading

I took him out of here, it had more to do with the administrators than anything. I think they had had a bad incident in the past and they had someone there that was violent. My husband was trying to get his medications straightened out at the hospital and they were supposed to pick him up and never did. The social worker said that they kept coming up with excuses. We had a meeting with Quail and they said they thought we should send him someplace where they would just basically drug him up so they could take him back. I talked to the doctors at the hospital and they were not willing to do that so that was the day we left Quail. I wouldn't recommend them at all, they did not have his best interest in mind, they had their convinience and I think it was more the administrator than anyone else, they just wanted him vegetated. Before, I was impressed mostly with the big outside area that they had and they talked a good game but I wouldn't recommend them at all.