Lenity Management

They've done an absolutely fabulous job at Emeritus at Orchard Park! I'd give them a 10 out of 5 if I could! The staff are very friendly, professional, and conscientious. They get in touch with you right away if anything goes wrong, and keep you in the loop about your loved ones care. And Mom absolutely loves it! She was excited about moving here, which was a big load off of my mind! I would recommend them to anyone looking into senior care, they are a great place!

My mother really likes this place. The employees are great, food fantastic, service is awesome. If I ever need a place this is where I want to go!!

We are very pleased with the staff and the total environment. You are treated with respect, dignity and love. The staff is the best I have ever seen and dealt with. Just a wonderful place for my Aunt. I would live here myself.

It's pretty expensive. We're struggling to keep my mom in there right now. I don't have much to comapre it to, but it seems pretty good tous. We'll see how it goes.

Beautiful facility - cannot afford memory care. Helpful resource

They've been awesome. Mom seems to get along well with staff and they seem to interact with her on a professional but friendly level. Overall, and under the circumstances, it has been a very pleasant relationship

The facility is spotless and the staff is very responsible, respectful, caring. I just adore them all! There really aren't too many activities for the group my mom is in. I think these are the advanced Alzheimer's and dementia patients. It's just that my mom isn't much of a TV watcher. But she mostly sleeps, so I guess there's really not any participating. Maybe reality just hit me at how advanced along these patients are. It's so sad. Such a horrible condition.

The staff are really caring and kind. Always with anyplace, there is room for improvement. But I can't think of anything they could do differently. They are overall very good, and I am happy with my experience with Sierra Oaks.

We have not had a meal there ourselves but when we speak to our loved ones they seem to be pretty happy with the food and dining service. Our loved ones have yet to participate in the activities but from what we can see they seem great. It is a small enough community which makes it feel very personable and it has a very calm environment to it. Based on our experience so far we would recommend this community to other families.

I would tell others to look elsewhere. Everybody says hello, but hardly anybody pays attention. There are a couple of people on the care staff who are outstanding. But the office staff will give you a "Hi" / "Hello," but when you ask them to send you paperwork or invoices, they put it off and put it off. I do like that the monthly fee is all-inclusive. If I need to take my loved one to the doctor, the van is provided at no additional charge. And there's no charge for handing out medication. But that does not make up for an unresponsive staff.

I would recommend you get rid of [Name removed], as she is not helpful and doesn't follow though in a timely manner. There is a doctor that comes to the community, and I asked [Name removed], to check to see if the doctor would see my loved one, and this didn't happen. I had to ask again for [Name removed] to call the doctor to be able to start seeing my loved one in the community. All the other staff have been wonderful to work with. Transportation to doctor appointments, checking on my loved one, taking my loved one to the dining room are some of the things my loved one is getting assistance with. Due to the pandemic, the community isn't offering meals with my loved one. I am able to see my loved one in their room though. Field trips, movie night, bingo, arts and crafts, and more are some of the activities offered by the community for the residents to engage with. I thought they might have more; however, this this might be limited due to the pandemic.

The community seems to be responsible and respectful. The hardest part is making a judgement call due to the pandemic. I have nothing to compare it too. I feel their hands are tied due to the restrictions from the pandemic.

It a nice community and they have their own room and privacy. The staff is very friendly and I would recommend this community to others when covid is under control.

My mother, age 100+, decided on her own to take the step of moving from independent living to a senior facility. She has resided at Siskiyou Springs for 3+ years and lives in a 1-bedroom apartment. She is well cared for, although she still lives pretty much independently not needing "assistance" of any type. Residents are well fed in a communal setting and have a variety of activities in which they can participate. The facility employees are friendly and truly care for their "charges." Outside entertainment is brought in which is a nice addition. Also, prior to COVID, residents could partake of weekly field trips to Wal Mart, Raley's, and outside restaurants. Hopefully these trips can resume in the near future. Mom feels secure and happy at Siskiyou Springs, which takes a burden of worry off of me, her daughter.

We moved my Mom in about 3 weeks ago. My main concern was her happiness being in a new environment. When we spoke to her the first time, she sounded very happy which calmed our concerns. The facility is very nice and all the staff are very attentive. We are, so far, very happy with our choice of Siskiyou Springs. It's good to know our Mom is safe, happy and cared for during this difficult time. We definitely would recommend Siskiyou Springs for elder memory care. Thank you.

With the time that my Father spent here, I was very pleased with his care. They have a good memory care unit, but they could have done just a little bit more as far as memory activities. Right before my Father moved in, his health declined very rapidly. I was expecting the facility to decline his stay but instead they accommodated him very well. They found him a hospital bed, moved him in, and kept him clean. They did the very best they could under the bad circumstances. He was never left unattended and they got him anything that he wanted. I would recommend this community.

Brookdale Clearlake is a beautiful well kept community. My mom is settling in quite nicely. This community was the best choice we had seen with the interaction between the staff and the residents. They are very attentive to the needs of my mom. My mom likes the food, not quite as good as the meals she was used to at home. Right now the activities are lacking because the activities director is out on sick leave. We would definitely recommend Brookdale Clearlake to others.

My father gets wonderful care here. He enjoys the activities and likes the food. Sure he would rather be home, but that isn't possible. There have been incidents, but it would be naive to think that this does not happen in every facility. We have had to take my father to the ER, Hospital and some rehab facilities during his stay. The best review I can give is that he always wants to go "home" to Quail Park as soon as possible.

My mother mentions that the foods are very bland. It would be nice if there were more people that liked to interact with others. I have no complaints about the cleanliness, on everything they do, the housekeeping does a good job maintaining the rooms and the whole community. They do offer various activities for the residents to engage in. I feel she is safe here and i would recommend this place.

It is very clean at Brookdale Clearlake. The care that my mother get is great. The financial staff are just not with it. That has been a struggle for us. They need do be more organized. This is definitely one area that is in major need of improving. Aside from that the care is really wonderful. The staff are always very attentive. When we come in they are always giving us an update. They seem to know her living habits. The staff is just fabulous at this facility.