Jasmine Estates Holdings, LLC

It's been a huge adjustment to go from assisted living to memory care. My loved one's dementia really skyrocketed, and we had no choice but to make the change. I think it's a bad time for all companies because of the Great Resignation. I know there has been turnover in the facility since we've been there. The facility she moved from was very small, and there was literally no turnover. So this has been a big adjustment. I don't think it has to do with Autumn Leaves. There are just a lot of people who are not working, or they're changing employment. A lot of it is not the facility's fault. There are some really great staff, and there are some that aren't quite that same caliber. But in general, they just don't have the time to spend with each resident that we were used to in assisted living. The staff have been concerned and responsive when I come to them with issues. But there was a pretty significant issue that we had to come to them several times to get resolved. And even then I'm not sure with changes in staff that if it will stay resolved. It's a beautiful facility, especially when you first walk in and in the common areas. But I feel they could give a little more attention to cleanliness of the individual rooms and bathrooms.

While Autumn Leaves is a nice facility and functions well, they lock the residents out of their rooms during the day. They also don't allow them to go out into the garden areas because they don't want to watch them. It is very important for people to be able to out into the sunshine to absorb vitamin D which is good for cognition. The residents also don't talk or communicate with one another AT ALL. If your loved one is still able to hold a conversation, this may not be the best place for them. If they only need physical care, this is a very nice facility.

The staff was great with my mother. She was there for a little over 30 days before she passed away in which time they were loving and caring. My issue now is I am unable to get the refund on her rent. No response at all from the corporate level and it has been over 100 days. They do not acknowledge my calls nor reply. Very disappointed but still hopeful for a resolution

The staff during my tour seemed friendly. The community seemed clean. I did not like that it seemed closed in and there was not a lot of common areas for the residents. They also lock the residents out of their rooms during the day as they said it was to help them be more social. I did not notice them being social when I was there.

The rooms were not cleaned daily per the contract. The direct care staff were friendly but the admin staff did not communicate well. The care suffered because they were short-staffed and the staff they did have was inexperienced (night shift) and overworked. The food was good but my loved one missed several meals and left in the room overnight. The locks in her room were not functional and it took too long to get this resolved. The community was without an Rn on sight for over a month. The staff did communicate well with the residents and were responsive to my concerns. I think the community has potential but the staff needs need to be addressed.

My mom was in Autumn Leaves of Edmond, OK for two months before her passing. Her level of care seemed to be good - The doctors, nurses, and aids were all good to her. She did fall four times in those two months and the last time broke her hip which led to her passing. I have been trying to get a refund from Autumn Leaves and parent company J&M Family Management for over four months for a direct deposit that was made the following month of her passing. I have talked to numerous people including the CFO and still no resolution. In my opinion this corporation is having financial problems which would lead me to believe that these facilities might also be running low staffing and cutting corners where they can which could affect resident care. I would definitely do a thorough check of the facilities and staffing before your admitting your loved one to one of these facilities and would highly recommend that you do not use the direct deposit method for payment.

I have had such an issue with the billing department, they d no post my checks correctly and then ask me for copies two and three times. I also had an issue with my mom falling. They promised a lot of things when we moved in like memory activities, church services, and light going down to prepare for sleeping and none of that has happened. The schedule says activities and not all of them happen. They just have BINGO

Even thought the community was very clean, we did not have a good experience. The staff members were not as friendly as the other places our loved one had stayed and the care services were not good. Our loved one also thought the meals were terrible, there were no activities because she was pretty much quarantined the entire time. We also thought the value was way to high for what we were getting.