Hampton Manor

Very caring people who always went to every extent to make things work but some things took adjustment for my mom's needs. There was a lot of change of help and short staffed as well.

There is not continuity of care. Slow to respond to help alerts and poor management. We would Absolutely NOT recommend this community to other families.

They are good at sales but they do not deliver what they sell without someone hounding them and constantly complaining. They also are not truthful. My mother was in hospice while there and several times we discovered they did NOT administer her medication or change her diaper. It was disgusting.

I’m not even sure where to begin. I don’t think anyone in that building, mostly being management, knows what to do. Every other month it seems like a new nurse. No one in management seems to ever care about the girls that are care giving and passing meds needing serious help. All they do is announce on the walkies so and so’s light has been going for X amount of time. Every time I come in to visit my loved one, management is always in their offices w the doors closed. One aide in memory care esp after being promised there would be two and the loveliest gal just was fired out of nowhere. Which from the gossip I hear on the floor was not even a rightfully termination. I know families in memory care are not happy. I’m almost to the point where I’d rather take my loved one of Hampton manor of Woodhaven to a completely different company because this place continues to be one disappoint after another. The doors have been open for over a year and seems as if nothing will be resolved.

When we were touring it was a brand new facility, so it was hard to get a good feel for it. When we were walking down the halls one of the residents was throwing up and saying that no one had come to check on him in over 3 hours, so that was not a place I wanted my dad to go.