Genesis Health Care Inc.

We chose Genesis Manor because they had availability at the time we needed it, my mother in law wanted him close to her, so location played a key factor as well. The staff was very friendly here but there was a language barrier and effective communication was really important to us. I do think that this facility could have benefited more from having an outside area for the residents to get sunshine and fresh air.

The entrance was not as secure as was expected. The community dog (loose in the lobby) though small barked at visitors. One guest in the memory care facility asleep (head down on table) in the dinning room.

I met with David [removed]. He was very willing to speak with me and gave me a lot of information. I did get a little more of a “sale-pitch” vibe from him as he took many opportunities to talk up the place. He and his family own several homes. He had rooms available in two of them and he showed both to me. Positives: David, his mother, and some of the staff are nurses and not just licensed care-givers. Rooms available were private and at a fairly reasonable cost. Negatives: A little far away from me in Alta Loma. Both houses were somewhat dimly lit. Not overly so but they didn’t have the brighter, cheerier atmosphere that other places had. Two of the rooms, although private, were really small. Small community bathrooms. They use baby-monitors to be able to see and hear residents in their bedrooms.

We liked the facility @ Genesis Manor 5, but the charge was almost as much as what they are paying now at Sunlit Gardens.

Very nice people, but not enough activities for my mom.

I toured this community I was not impressed. They answered all of my questions. It smelled really bad in there. It looked rundown and needs to be refreshed. I saw someone carrying in microwavable meals for the residents, maybe it was a special request from one of them. The back porch looked hazardous.