Genesis Health Care Inc.

My Mother has been a resident at Genesis Manor V for approximately six months. Upon my first visit there I was really impressed with the owners (all of whom are Registered Nurses) and care givers. They were very friendly and seem to have a genuine concern for the health and well being of all the residents there. My Mother really likes the staff and clean environment. I would recommend Genesis Manor V to anyone looking for a nice, clean, and friendly environment for their love one.

HAve found them to be prompt and responsive in keeping us informed.

We are pleased with the home and the caretakers that work there.

Very pleasant and clean. Large areas. Afraid it is out of our budget at this time. Gerry said she would come to meet Mom and talk to her before if we thought that would be helpful.

Inside it was very good but outside, I thought it needed a little care. They're very friendly but my mother is no longer there. I had stressed to them the importance that they watch her at night, getting out of bed or anything. I gave them baby monitors so they would be able to hear her and I saw the baby monitor in her room so I assumed it was hooked up. At the end of the first month that she was there she tried to get up in the middle of the night she fell and severly broke her leg. She had a compound fracture. Later I found that the baby monitor on the other end was not hooked up. It was in a drawer. 911 should have been called. I was very unhappy about that. The staff was wonderful. I have no problems with them. Accidents happen and I think they've learned a lesson. It was a mad mistake.

Impressed with her medical background and the caregiver personal attention to each resident. House does not have newer furnishings but was clean and well kept. There is only one caregiver, however the owners go over every day and they own another home a couple blocks away, so if the caregiver needed help there are people close by.

We chose Genesis Manor because they had availability at the time we needed it, my mother in law wanted him close to her, so location played a key factor as well. The staff was very friendly here but there was a language barrier and effective communication was really important to us. I do think that this facility could have benefited more from having an outside area for the residents to get sunshine and fresh air.

The entrance was not as secure as was expected. The community dog (loose in the lobby) though small barked at visitors. One guest in the memory care facility asleep (head down on table) in the dinning room.

I met with David [removed]. He was very willing to speak with me and gave me a lot of information. I did get a little more of a “sale-pitch” vibe from him as he took many opportunities to talk up the place. He and his family own several homes. He had rooms available in two of them and he showed both to me. Positives: David, his mother, and some of the staff are nurses and not just licensed care-givers. Rooms available were private and at a fairly reasonable cost. Negatives: A little far away from me in Alta Loma. Both houses were somewhat dimly lit. Not overly so but they didn’t have the brighter, cheerier atmosphere that other places had. Two of the rooms, although private, were really small. Small community bathrooms. They use baby-monitors to be able to see and hear residents in their bedrooms.

We liked the facility @ Genesis Manor 5, but the charge was almost as much as what they are paying now at Sunlit Gardens.

Very nice people, but not enough activities for my mom.

I toured this community I was not impressed. They answered all of my questions. It smelled really bad in there. It looked rundown and needs to be refreshed. I saw someone carrying in microwavable meals for the residents, maybe it was a special request from one of them. The back porch looked hazardous.