FilBen Group LLC

Braemar Living was not equipped to take care of my elderly parent Our experience with the senior level staff was very difficult and disappointing to say the least.

This place advertises that it takes Medicaid and it does not!!! I’m not a resident I called requiring information on residency and was told this is a private pay community. So I asked why online it says you accept Medicaid you should change your advertisement. I’m so sick of misleading advertisement. They make it so hard for seniors by asking such ridiculous amounts of money. I definitely would be living somewhere else.

My Mom(98) and my sister(69) tested positive for COVID. They told us that they are checking on them hourly to monitor there condition. When they do answer the phone they have no answers. No one has returned a call as of yet. On outdoor visits neither neither of them had there emergency medallions around there neck. Since they get help with showers and getting dressed we don't understand how these items are lost. The explanation we get is that they lost them. Mom had been falling out of her wheelchair at least once every 10 days and without the medallion to notify wellness she has to wait for an aid visit for help. Mom has also been over medicated for our afternoon visits. We called wanting to speak to a professional about her meds but have yet to hear back. 1 doctor attends to 150 residents and he stops in once a week. I have spoken to the Filben rep about the staffing and she feels they have more than enough coverage. They have between 4 aids to handle 150 residents. Do the math.

The Braemar community is beautiful and looks like a 5 star hotel, however while our loved one was a resident there the medical care was awful. Anytime we would have questions or concerns regarding our loved one we could never seem to get a straight answer and we would not recommend this community to other families.

The Braemar Facility is beautiful and well-kept. Unfortunately the care is beyond horrific! They are very short-staffed and extremely poorly run. We have countless issues with his care, or lack there of. The Wellness staff is rude (to patients and family members) and there is a huge lack of follow through. My father died choking to death on his lunch in the dining hall. He was supposed to be assisted with eating and obviously was not. I would not recommend this facility at all!!!!!!!!!!!!!!

The Wellness Center, (nurses station locks themsellf