Dial Retirement Communities

My loved one is a resident at Independence Village of Peoria. The move in process was extremely easy. Communication with the family is good. The meals are okay, there are a lot more sandwiches served than I anticipated. Overall, I would recommend the facility to others.

The facility is modern, attractive, and very well-maintained. Staff is friendly, professional, and very responsive to the needs of the residents and their families.

The facility is beautiful and very clean and Mom receives excellent care from the friendly staff. Mom is in a one bedroom and it's the perfect size for her, spacious but not so large that she has trouble getting from room to room. The amenities in the apartment are excellent including a full sized kitchen.

Kipling Meadows is good because it's well maintained, kept up to date, fun activities and they are connected with Caring Touch matters and Bayada. These are the reasons we picked Kipling Meadows.

I picked this place over others due to the overall quality of the facility. The dining room is a large open space with high a high ceiling and large windows over looking a grassy area with flowers and a courtyard. Her apartment has a balcony overlooking the same courtyard. Due to the large windows in the apartment it seems spacious. It also has a full kitchen. I liked that her building is all independent living and her dining area is just for independent living residents. They also were able to hold the apartment for her for 45 days until she could move.

When I interviewed at Silvercrest I found [name removed] to be gracious and helpful. I moved in [date removed] and I find the staff friendly and helpful, from the top on down. The girls who clean are delightful and they do a good job. Maintenance is prompt, but I have not had any problems to speak of. My apartment was immaculate when I moved in. The quality of care is excellent, the food amazing and activities are interesting at every level. There are monthly resident meetings to address issues. In my opinion the Dial corporation should have an A+ rating.

The facility is expensive, but worth it. I would recommend it to everyone. My mom is in independent living. Staff (ambassadors) are on duty 24 hours daily. They can help with problems with the TV or if there is a problem. Recently, we found another resident in distress and called the staff. They were there within a minute and radioed for nursing, who were able to assess him and helped call his family to come take him for ER visit. The food is fantastic. They have 2 entrees plus a menu of everyday food you can always order, hamburgers, chicken sandwiches, lots of normal comfort foods. The dining room staff is very friendly and get to know your eating habits. The cleaners are very nice and do a great job. They come every 2 weeks in the independent living and once a week in assisted. The move in process could have gone better, but we moved in the day after Thanksgiving. Very little in person contact, but that was likely due to when we moved in. They did stock the apartment with sandwiches, chips, and water. Paper towels, a roll of toilet paper, flowers and wine. A welcoming environment that allows for easier transition. They have one resident ambassador who reached out after the weekend. Also, they do allow small pets and there is a therapy drug in site most days. The director, [name removed], was very helpful and easily accessed. Food is great. My mom has enjoyed book club, there are games, a work out room and a Little Library on 4th floor. My mom has made friends and feels good being there. The building is locked and you need to be fobbed into the building. My mom feels comfortable taking the dog out at night. Recently, they had a COVID outbreak, which was handled professionally, compassionately, and it was under control quickly by using isolation for those infected and mask mandate for others. They did not make all residents eat in their rooms, but would have if the above restrictions hadn't worked. The staff know me by name and who I belong to. I stayed with mom for a few days to help with the transition. I was able to eat with mom nightly and billed it to the room. I love Overlook for my mom.

Everything was great. [name removed] and the staff worked with us as made the decision to transitioning my mom to the Montclair easy and not upsetting our mom. she is now settled and enjoying life with the folks there and very happy and we now have a peace of mind now that she is not living alone.

5 stars for all! Lots of activities are offered and thoughtful staff. They have lots of options on apartment sizes and sensible layouts.

What I like the most about the Kipling Meadows community is the friendliness of the staff as well as the good care they provide. When it comes to the meals there could be a little bit more of a diet control, but I would recommend this community to other families.

It has been a very good place for her. Kipling Meadows is very good on improvements to the building such as new paint and carpeting. We also appreciate that Bayada for therapy is located in the building and that Kipling Meadows is connected with Caring Touch. They have been very helpful. The staff is very caring and helpful. The schedule of activities has been fun for my mother in law and she appreciates seeing the other residents. She enjoys all the meals served

The move in process was very smooth. The staff is wonderful. My parents feel very safe and secure. They say that the meals are good.

All our interactions have been positive. Staff helped her meet other residents which we really appreciated. Positive 1st impression. Responsiveness of staff to her questions. Apartment very clean at move in.

Great experience, highly recommend, everyone there (staff) has been exceptional. We picked this community because of the location, and the cost was right in the ballpark with others.

Deer Park Village has been dealing with staffing shortages, but they are doing the best that they can. Based on the experience we have had so far, we would recommend this community to other families.

5 for all as experience was limited. My cousin believes it was her best option and is settling in well! Food is very good but a bit salty. Staff is kind helpful and responsive. Is fairly close to friends in the area.

The staff appeared to be more attentive and several professionals who were providing home health for my husband said it was their favorite place. I would recommend it to others.

Our family had an in person tour, and It looked like an excellent place with many amenities that all would likely have been rated with all "5s" but it honestly seemed way too quiet... few of the "sounds of life" at the time we were there. It was also way out of my family's financial reach especially with their "levels of care " system.

I would definitely recommend them. I picked this community, because it was a good fit with my budget, and still has a lot of amenities I wanted.

My mother in law chose it, she was impressed that it seemed like a happy place. Overall very good.