Culture Care Senior Living

The facility is old and shows its' age. The room was way too hot with no individual room temperature control and the shower water temperature was tepid at best. The staff, however, was caring and supportive.

most of our time is spent waiting. Services seem to be short and on par with other homes

I toured this facility. Our tour guide was new and wasn't able to explain everything and answer all of our questions. It was clean and everyone seemed friendly. Ultimately, the set up wasn't ideal for my loved one anyway.

Doesn't care for the music played in the dinning rooms. He doesn't like being locked in. Maintenance is very good. People need to have fun!

Had an appointment for a set time, arrived and took a tour through certain areas of the home and skipped others. Appeared clean, well-lite and in okay shape.

This was the best of three places I toured. However it didn’t meet all my standards of cleanliness expected in a community. Also, there was not a lot of staff involvement and interaction with the residents. A lot of the residents looked blank and were sitting down. There didn’t seem to be a lot of stimulation for the residents. The community did offer some opportunities to go out, possible to Walmart. Colonial seemed bright in terms of lighting coming into the community.

My parent has been here for about a year and I'm not totally impressed. The office staff is very helpful, but the nursing staff don't usually want to be bothered to check on your parent for you, if your parent is in the independent part. The kitchen staff is more helpful! They are working on cleaning up and painting more. The pictures shown are the nicer rooms, so please be sure to see both independent and assisted care rooms! They do have a fair amount of activities for the residents but not quite enough for those who are still fairly mobile.

The staff I met during my tour was nice. I did get a slight scent from this community during our visit. The community was nice looking. I was not impressed with this community.

After a tour I sent 2 friends in to tour. I wasn’t impressed and wanted a second and third opinion. A lot of men with mental health issues. CLEARLY On the tour their were staff all at once outside on the patio smoking. It was clearly marked no smoking. Cigarette butts just dumped out on the patio and smeared into the concrete and holes burned into the patio chairs and the extent of the language and profanity that was used was just a palling. The person giving the tour tried to quickly move us from the area and apologized for what we had heard. The cleaning lady that gave us the tour she said she was the cleaning supervisor and she had a child that worked in the kitchen. She also said with being the cleaning supervisor and Inspector she also works on the floor giving care when shortstaffed and she also cooks in the kitchen. The body odor coming off of her and her appearance and the smell coming from her hair she smelled of high urine end it wasn’t from cleaning up urine, it was her own. She tried to sell herself being the best employee in the facility. She said how much of a Christian woman she was but during the tour I could tell that she was filled with nothing but trouble and gossip not anything that you would want to share with a person coming for a tour for their loved one. She had negative things to say about almost everybody. She also shared that the administrator came from Welsh Mountain homes where he was wrongfully terminated for an inappropriate relationship with a fellow employee. She said that she does background checks her self when everybody that works there. She was HONKING her own horn. After careful consideration I sent to family friends and to act like they were visiting somebody because the room that they showed us was one of the only ones that were clean. Along the way they stop to visit other people and say hi from a church. Toilets and bathrooms and the rooms were absolutely disgusting two of the beds had sheets on that had holes in them. I would not recommend this place for your loved one because the staff was not friendly and when they smiled at you you could tell it was fake.

Smelled, very quick tour as I came unannounced.

We toured this location when we were looking into options for my loved one. I wasn't too impressed by the tour here, the place seemed a bit run down and wasn't particularly clean. They seemed to have a larger population of male residents with high care needs, which I didn't really feel would be the best fit socially for my loved one.

I requested a placement for my husband. When he was evaluated he was not able to be placed. It has been 3 months and Briarwood has not returned my $[removed] deposit. I have tried multiple times to recover it. Do not give a deposit to Briarwood in Newfoundland!

Twin cedars was great at first. My mother started living there right before pandemic hit. Long story short she was admitted to a hospital in February and turns out she had four sores that needed operations. We were never told about three of them. My mother ultimately died due to the infections. Please be careful.

Beware and be available to constantly monitor your loved one's care. Residents taken outside for fire drills in winter time with no shoes or coat. Residents walking to dining room without shoes. Clothing missing from room. Falsification of staff claiming to be nurses. Incorrect orders for medications. Sheets not changed for one month. I could go on. This facility went to the dumps, poor communication with family and then "secrets" about your loved one shared only if you question care. There are a few very caring individuals in this facility but they do not balance the poor care.

We toured this location when we were looking into options for our loved one. We really were not impressed, it was just awful. It didn't look clean, and was generally just dark and dreary. It looked like all of the residents were just parked sitting around in wheelchairs sleeping or drooling all day, there was no activity at all from what we saw.