Cavalier Senior Living

My mother is currently a resident of Limestone Lodge. She has been a resident for over 6 months now. During this very difficult time, the staff and administration has done much to make the transition bearable. From day one, they have done all they could to help make mother comfortable. They do the "little" things that make her stay comfortable like asking what food she would like to eat and try to prepare it the same day, if they can, and if not the same day very shortly after. I would be remiss if I didn't compliment mother's special assistant, Miss Lynn. She is a person that goes the extra mile and doesn't do this job as a job but because she loves people, especially my mother. From day one, she has gone out of her way to make mother comfortable, happy, loved, and cared for. Overall, the experience at Limestone Lodge has been outstanding. The only reason I gave them a "4" instead of a "5" is there is some room for improvement in the area of mail and phone service. Because a cell phone is often hard to use for the elderly, our family would like a land line to be included in the cost. Mail service has been intermittent and at times, frustrating.

Still first choice due to location and security features in case of wandering off.

I did not like this community because it was too congested inside. The community area was not big and just felt close. Just not enough space for all that was going on. The staff were very friendly it was just not the environment that I was looking for.

The facility provides as much a possible for the residentss.

My experience for my mother's care has had its ups and downs and downs. Initial contact with Ms [name removed] is phenomenal, I wish I could have dealt with her for everything. Look out for hidden cost when seeking out this facility. The food service, care givers and med techs are exceptional. My biggest concern is the so called RN always available and the follow up. Everything else is ok, my mother seems happy enough.

The staff was very kind and professional.

Seems to be a high turnover rate of employees. I would recommend the facility to others.

Our family had an in person tour with Limestone Lodge and the facility was clean it looked well kept on the outside but it did not have a homey feeling to it. The residents were like zombies. Not one of the people I saw made any type of facial expression.

I did really like Gardens of Pelham but it was EXTREMELY expensive to have both of my parents here and we just could not afford it. The pricing is all inclusive but it was just a lot.

I like the activities, Food is good, I like the back garden.

They seem nice. I don't think they have memory care either. And I don't see photos on the website. [Removed] did some work for them once and didn't like the size of the units.

good.

Positives: the head of the organization is friendly. The price is reasonable. The building and amenities are nice. Negatives: I never once came in there and saw the staff interacting with the residents. I only ever saw them sitting around staring at their phones. They have no ability to handle the more “difficult “ cases. They would rather send a resident to the hospital than have the patience to deal with a resident’s outbursts. Their communication with family members is poor. Instead of informing family members that they don’t want to, nor have the patience for, dealing with highly mobile residents, they make excuses to ensure they get the maximum amount of money before forcing family to remove the resident from their establishment.

I would say that the Salesperson [name removed] is very friendly and does an exceptional job. The only thing is that the community feels like a bait and switch. Once you're in, the price just keeps going up.I personally wouldn't recommend to others. The bullying from [name removed], the Director, alone is enough to say no.

I don't think my dad received the care I was told he would receive, which I think caused his health to decline rapidly and resulted in his death. It was very heartbreaking knowing he did not receive the care they represented he would receive.

Some of the staff are great and others not so much. The nursing team is not trained at all or knowledgeable and they could have better communication. Also, there needs to be improvement with the meals - on the weekends there are only sandwiches and chips. They say they have activities but not true at all they are very sporadic.

We were very disappointed in the care my loved one received. I did not feel they were taken care of as was represented that they would be.

I do not recommend and will be moving my mother out by end of Nov. Reasons are for experience and my mom can no longer afford. Trying to figure out where else she can go. Med techs are not thorough and almost caused my mother to be hospitalized because they put 2 fentynal patches on her. And after speaking with Director and Nurse it happened a second time. The are not qualified to handle narcotics.

We were planning on moving my loved one into Silver Comet Senior Village. I was extremely frustrated with the Executive Director. Just days before we were going to move our loved one in, the ED tried to change the prices multiple times. I'm relieved that they revealed their true intentions before we moved my loved one in and I believe that this a regular practice for this facility. If you decide to use this facility, I advise you to obtain all pricing and care plans in writing. Make sure to thoroughly review their documents well ahead of confirming the transition for your loved one.

My mother had bedbugs there! They wouldn't take care of them! Awful experience!