Cardinal AFC, LLC

We chose Sunrise based on everything I gave a 5 too, the cleanliness, friendliness of staff, and at the time they were offering a promotional price that fit our budget. They are very visitor friendly and we appreciate that. Our only complaint is that they do have a lot of turnover in staff, so the meals are taking longer to get to the residents, sometimes they are waiting 45 minutes to an hour to get to their meals. Overall I would recommend to others.

Helpful information from staff; in-house health staff; many services for aging in place; well maintained facility; big community for care of people.

Parking not good for guests, set back off Crooks with a calm entry, people all very cheerful and positive, have pets roaming, visited at lunch time and very busy but positive energy everywhere. Currently 18 residents in memory care, 1/2 in wheelchairs 1/2 not. Ability to go outside and secured. 6:1 ratio care and supervision. Nurses on site for med administration and emergencies. In the middle of a remodel. Should be done in a couple months. Day - Prepare for day, dress, breakfast, exercise, activity, lunch, down time, crafting, snack. Routine helps with Sleep/wake cycle. Move in fee $2000, special to $1,000 during renovation. 3 room sizes available, approx $6,400 +/- depending on room

Everything is going very well for my mother since her move to this community. They have a lovely staff, and I was pleased with all they did for us. They took very care of her and her needs. It is a good looking community. Everything has worked out very well, and I'am pleased.

The facility is great. The staff is very friendly. They offer different activities. The food is good there.

I can't possibly rate the last four categories just being there one afternoon moving my mother in The director of sales was fantastic! Caregiver was very friendly Dining- She was very lost and no one talked to her including dining staff. Other than her first dining experience everything was great

We weren't here long at all before our loved one passed away. We didn't know it was that close to the end. We didn't get to experience much of the community, but it seemed like a nice place. I didn't have any complaints.

So far our experience with Sunrise of Rochester has been a good one. They were very helpful throughout the whole touring and move-in process, and provided us a lot of useful information. The facility is clean and well kept, and the staff are friendly. After moving in we've had a little trouble getting them to respond to requests, but overall things have gone very well.

We chose Sunrise for our loved one because it was half the price of a nursing home but still get the care that we needed. We are paying around $5,000 a month and the care is what we were looking for. When looking into nursing homes they were running about $9,000 a month but we didn't need all the extra care those communities provide. Sunrise is doing a very good job and we are very pleased with them. We would recommend Sunrise to anyone.

Rooming options - shared bathroom and own room would be our preference.

Very average to below average- would not recommend. Care staff not very friendly or responsive. Assistance wait time is unacceptable. Consistently waiting for >1-2 hrs for assistance when calling for help. Think about the fact that many of the residents are 100% dependent on the staff to assist to the bathroom or getting them to dining room. Not patient with people. They are way understaffed. Staff Refuse to wake up a resident after they have called and waited for assistance- wake them up they needed something.

No one came to welcome, my loved one the day we moved in. The care is ok but they don't seem willing to work on alternative ways to deliver care that is needed. It's fair - they talk good talk but but not a good walk.

This facility was run down and weirdly designed. The operation looked sloppy and poorly managed. On the memory care floor, people were stacked up shoulder to shoulder in front of the community TV. Not for us.

I only visited this community once and it looked like a pretty good place. The person I toured with was friendly. This community was just a little farther away than what we were looking for.

Owners are not up to the task of providing safe and caring environment. Moved mom out to a better and safer place in summer 2024. This used to be a [community removed] but care went down in 2024 with new owners.

The Exec Director ("Exec Dir") left in [date removed], following many others who have left after private equity bought it in [date removed]. New management (the interim Exec Dir and now the new Exec Dir, have compromised safety and take no ownership when residents are hurt. Although there is some incredible staff still there, there aren't enough of them left to make this a safe place for mom.

The biggest concern that we had while our loved one was at Sunrise of Rochester, was that they were giving our loved one 5 times the amount of medication dosage for months and months. Our loved one had lost multiple items and clothing that they were never able to find. When our loved one had covid they kept her sedated to keep her in her room. The staff were amazing but the upper management was just atrocious .

This was the ABSOLUTE WORST home for memory care !! They had inexperienced staff. Very rude to the residents and didn't care for the needs of the residents .. I went in at 2:00 am to check on mom .. I went at all hours of the day and night ... Only to find mom in the bathroom with the laundry bag between her legs being used as a adult diaper .. It was saturated in urine and feces. Her other clothes were in the closet, wet and smelled of urine . That's all I will say .. I removed my mother at 5:30am and all of her belongings ! I did NOT pay Sunrise the balance of I believe was 17,000 and they DIDNOT bother me for it if you know what I mean ... I could have sued the day lights out of that place .. But didn't because of who we are and what we believe .