Benedictine

It is to the point now My grandma is having to wear a camera so we can find out what's going on and take the action we need to so she isn't mistreated. My grandmother moved here recently and the office staff and facility seem nice however the staff who cares for them is not so nice behind the scenes. They don't speak English which in itself isn't an issue but it makes it very difficult to communicate to assit my grandma with her needs. One particular person [name removed] is extremely hard for my grandma to deal with. She refused to wash my grandma's urine filled sheets because she had 3 sets and told her she needed more than that so she would have a set to put on. It got to the point they were yelling and another staff member had to step in. Completely unprofessional. How about they just run a load of laundry for an hour so she has what she needs?? They also left urine filled pads hanging up for days instead of cleaning them since cleaning isn't done until Saturdays they said to us. Over the holiday they didnt have staff to help her and didn't notify us. They come into her room early and barge in unannounced in the mornings even after we made a sign saying not to and it startles her. They don't treat her with dignity or act like it is her home. We are dreading having to move her again but if they don't do something about this one very terrible staff member inparticular im not sure what to do...

The management is not good with the residents at all. The residents are there and the management acts like it’s an inconvenience for them. The entire time my Mom was with them, if something went wrong, they tried to blame me or her. The staff and management don’t take responsibility for anything. They would only give my mom a Styrofoam cup to put her dentures in at night and I believe they wound up throwing it away and then blaming her saying it was because she was forgetful. She has to be on a gluten free diet and we talked with them about that and it took them 4 years to finally feed her food she could actually have. I would buy my mom rice cakes and they took them away from her, saying it was because she was trying to give them to others. One evening I went to visit my mother She was hungry and asked for a cookie/rice cake. I found one of the staff members watching TV and texting on her phone. I asked her about getting her some rice cakes for my mom and she told me “she doesn’t need any rice cakes, she’s had enough to eat.” I told her that her job was to get my mom what she wanted if she was hungry and she wound up complaining about me, saying that I shouted at her when I absolutely didn’t. I even got an email saying that I shouldn’t be shouting at their staff, but they never mentioned that person’s lack of initiative to take care of my Mom’s needs. My mom would have the newspaper delivered and most of the time it would come by in the morning, but she was lucky if she got it by the afternoon, if at all. She had an accident once while sitting on a couch in her room and when they found out she had soiled the cushions, they did nothing about it. They didn’t even tell me that it had happened, We found it the day we were moving her out. They would give her stool softeners and would cause her to have accidents in the middle of the night because of it. I asked them not to do that, but they continued. I did her laundry so the staff did not need to do it. They started doing her laundry on their own. I found the reason was she had accidents in the night where she would mess her bed. They did not tell me about it. I found out because I found her comforter had feces on it from the accidents she was having, due to the medication they were giving her. Her sheets and clothes disappeared and I often found other peoples clothes in her room which I would put back in their laundry area.. At one point, Mom’s legs were swollen and bruised and I found out they had been like that for over 2 weeks before they ever told me anything. There was little to no communication. They made me feel like I was totally undeserving of them telling me anything. I could go over so many instances where they were [Removed] of their residents. You’d get treated better if you were in a prison.

We did not have a good experience with BLC. Finding the right residential care home for a loved one is a big decision and as we found out unfortunately the hard way BLC was the wrong choice for my mom. They were not able to care for my mom and her needs, she did not get the level of care she needed to be comfortable or to feel safe. We had a lot of communication problems with the staff and my mom often missed her medical appointments. We paid a lot of money to have her kicked out in the end.