American Healthcare Management Group

We have been associated with this place since 10/12/16. [Removed] is still out on it overall. Heath people are good and caring, but management and activities people are weak and need to get better soon. Need to get more value for what we are shelling out in $$$............

We are early on in the game and overall it is good, but activities have been lacking. Healthcare people have been very good and concerned about mama's well being. Hoping it gets better and she is comfortable.

I toured this community and it was okay.

Definitely seems like it’s for a resident much older than my 67 year old mother.

Everyone was very nice- It is to pricey for us- We found that a handful of residents hair was very dirty and a few had dirty body smell.

I had a pretty decent tour of this community. This is a good community. From what I saw everything appeared ti be well maintained. The staff was kind and pretty friendly. Budget was an important factor in when considering where to move my husband too. This community was a bit expensive for budget. It is a nice place.

Autumn leaves of Memorial City was a nice community. I enjoyed the tour. The staff were very friendly and knowledgeable. They offer a range of activities for residents to enjoy. I do not like that they have a high turnover ratio and recently lost their executive director.

Very comfortable but the staff were very loud and unnerving during the shift change.

I have been very transparent and honest with the staff. However, the staff nurse is diagnosing on her own which is a violation of laws. I have called, been concerned, and have done all I can do to find out the truth. The whole staff are are in this nonsense together. Please be aware of everything your loved one is going through and be diligent to report them if necessary.

I would never put another loved one here again. They are understaffed. Room and board is about the extent of it. Food is mainly carbs. Pasta, rice and bread with very little protein. Medical attention is almost none existent. Turnover is high and employees are unhappy as a whole. My heart goes out to those residence who are at their mercy.

I placed my precious husband in this facility in January 2018 as I felt good about the activities, the staff, and the overall "good vibes" of the place. However, things went down hill quickly. [Name removed] hair was not washed, his teeth were lost and no attempt to find them. My girlfriend [Name removed] also went in about the same time and situation was even more severe than my own. She ended up dehydrated and in ICU for over a week. Her husband moved her immediately after that. I didn't; I liked the staff....those I could find. But when I missed two days and came in with [Name removed] diaper not having been changed for two days and his genitals raw, I decided to move him. I didn't; the staff talked me into keeping him there. He was seldom bathed - once it was five days before I got upset with them; the next time was six days and I just took him home and bathed him myself. They "claimed" he was unmanageable and sent him for 3 weeks to a psych ward to get stronger drugs . He returned a zombie, stayed in this state everyday but then they started double diapering him so they wouldn't have to change him as often. By the middle of June I had had it with the lack of proper hygiene and wanted him in another facility before I went to a Family Reunion in Wyoming. Because of the difficulty of getting all the paper work in before I left, the new place agreed to send two caregivers over to Autumn Leaves each day to make sure he was in good shape and bathed. They found him delightful and although he didn't want to be cleaned, the two could do it - not six as Autumn Leaves said it would take. But during my trip, I got a call and the caregivers told me to get him out of there; they could NOT believe how poorly treated he was. I rushed home and moved him on June 28th. Since the move, it's a different [Name removed] ; he's clean, he's not over drugged, he's loved and there are caregivers everywhere when I need to talk with someone. It has been the difference between night and day. If your loved one is early to mid stage in dementia, Autumn Leaves may be fine. If your loved one can bathe themselves, dress, etc. then the list of activities will work for them. However, if your loved one is more serious in the dementia. DO NOT SEND THEM HERE!!!! I have seen two people go down hill quickly and my girlfriend will never recover from her month's stay in Autumn Leaves. My husband [Name removed] is so much better at the new place.

The staff at Autumn are very nice, however it was not the place for my husband. They did not have enough or the right kind of staff they needed for his Lewy Body Dementia, illness. They only have 1 nurse and 2 locations.

have been there for several years hoping it would improve. they are often understaffed and have a tremendous turnover rate. the caregivers are poorly trained and some of them really are in the wrong line of care. the place has a housekeeping issue for the last year which is really reflected int the cleanliness of the place. there is a new director who seem to be trying hard to make the place better. if I were you I would consider other places

I toured The Heritage at Eldridge Parkway and left feeling very uneasy. The building looks nice when you walk in, but the atmosphere didn’t feel warm. Staff seemed busy and not really focused on the residents. When I asked questions, I couldn’t get clear answers, which made me feel like communication would be a problem if my loved one lived here. It just didn’t give me the peace of mind I was hoping for.

toured this community for my loved one and was disappointed. There was a strong odor in several areas, and I didn’t see much for residents to do. Whenever someone from outside came in, staff seemed to focus on them instead of the residents. Management didn’t feel warm or welcoming, and after my visit, I understand why there haven’t been any reviews since [date removed].

Current facility and owners are operating under Heritage ([date removed] to current) NOT Autumn Leaves(pre [date removed]!) So only positive reviews are from YEARS AGO! I could go on and on about everything i saw and how many executive directors have come and gone not to mention staff and nursing directors. The owners work out of Florida and ignored seriously egregious maintenance failures. Anytime looking at a facility ask how long the Executive Director or other core mgmt staff have been in place; that says everything.

horrible owners and mgmt on site that changes nonstop. Lack of Maintenance, washers/dryers and bathing facilities are horrendous. A place for mom is nothing more than a kickback site that presents all facilities throughout rose colored glasses. #shame

I call and leave many messages to check or ask questions about my mom and they never answer the phone nor return calls. This a red flag flying high to me. They may not know my name but they don't have every family members name if they don't answer calls. Highly inappropriate for a place to care for a loved when there's no communication. I would not recommend for anyone who cares and love your family. I pray my mom is not being mistreated and God is protecting her.

I wouldn’t take my parents here the management has driven away competent caregivers and now has only two people working during the mornings. This place has old equipment that can barely function. For the price you pay go somewhere else your family will not receive the proper care here due to management.

Hands down, the Canyons of Stone Oak is the best Memory Care Facility in the San Antonio Area. I am so happy with the love and care my husband receives from the Staff and the caretaker ladies. He is treated with kindness and respect. The facility is impeccably clean. The residents look great and are kept busy and entertained with a variety of activities offered daily. They really are attentive to their needs, personal hygiene, nutrition and meds. There is always 24/7 nurse in the premises. The Staff keep families informed about anything related with their love ones either by phone or email. They always make us feel welcome and part of the family. I urge anyone looking for a place for their love one to visit The Canyons of Stone Oak before making a decision. You won’t regret it.