American Healthcare Management Group

We are early on in the game and overall it is good, but activities have been lacking. Healthcare people have been very good and concerned about mama's well being. Hoping it gets better and she is comfortable.

I toured this community and it was okay.

Definitely seems like it’s for a resident much older than my 67 year old mother.

Everyone was very nice- It is to pricey for us- We found that a handful of residents hair was very dirty and a few had dirty body smell.

I had a pretty decent tour of this community. This is a good community. From what I saw everything appeared ti be well maintained. The staff was kind and pretty friendly. Budget was an important factor in when considering where to move my husband too. This community was a bit expensive for budget. It is a nice place.

Autumn leaves of Memorial City was a nice community. I enjoyed the tour. The staff were very friendly and knowledgeable. They offer a range of activities for residents to enjoy. I do not like that they have a high turnover ratio and recently lost their executive director.

Very comfortable but the staff were very loud and unnerving during the shift change.

I have been very transparent and honest with the staff. However, the staff nurse is diagnosing on her own which is a violation of laws. I have called, been concerned, and have done all I can do to find out the truth. The whole staff are are in this nonsense together. Please be aware of everything your loved one is going through and be diligent to report them if necessary.

I would never put another loved one here again. They are understaffed. Room and board is about the extent of it. Food is mainly carbs. Pasta, rice and bread with very little protein. Medical attention is almost none existent. Turnover is high and employees are unhappy as a whole. My heart goes out to those residence who are at their mercy.

I placed my precious husband in this facility in January 2018 as I felt good about the activities, the staff, and the overall "good vibes" of the place. However, things went down hill quickly. [Name removed] hair was not washed, his teeth were lost and no attempt to find them. My girlfriend [Name removed] also went in about the same time and situation was even more severe than my own. She ended up dehydrated and in ICU for over a week. Her husband moved her immediately after that. I didn't; I liked the staff....those I could find. But when I missed two days and came in with [Name removed] diaper not having been changed for two days and his genitals raw, I decided to move him. I didn't; the staff talked me into keeping him there. He was seldom bathed - once it was five days before I got upset with them; the next time was six days and I just took him home and bathed him myself. They "claimed" he was unmanageable and sent him for 3 weeks to a psych ward to get stronger drugs . He returned a zombie, stayed in this state everyday but then they started double diapering him so they wouldn't have to change him as often. By the middle of June I had had it with the lack of proper hygiene and wanted him in another facility before I went to a Family Reunion in Wyoming. Because of the difficulty of getting all the paper work in before I left, the new place agreed to send two caregivers over to Autumn Leaves each day to make sure he was in good shape and bathed. They found him delightful and although he didn't want to be cleaned, the two could do it - not six as Autumn Leaves said it would take. But during my trip, I got a call and the caregivers told me to get him out of there; they could NOT believe how poorly treated he was. I rushed home and moved him on June 28th. Since the move, it's a different [Name removed] ; he's clean, he's not over drugged, he's loved and there are caregivers everywhere when I need to talk with someone. It has been the difference between night and day. If your loved one is early to mid stage in dementia, Autumn Leaves may be fine. If your loved one can bathe themselves, dress, etc. then the list of activities will work for them. However, if your loved one is more serious in the dementia. DO NOT SEND THEM HERE!!!! I have seen two people go down hill quickly and my girlfriend will never recover from her month's stay in Autumn Leaves. My husband [Name removed] is so much better at the new place.

The staff at Autumn are very nice, however it was not the place for my husband. They did not have enough or the right kind of staff they needed for his Lewy Body Dementia, illness. They only have 1 nurse and 2 locations.

have been there for several years hoping it would improve. they are often understaffed and have a tremendous turnover rate. the caregivers are poorly trained and some of them really are in the wrong line of care. the place has a housekeeping issue for the last year which is really reflected int the cleanliness of the place. there is a new director who seem to be trying hard to make the place better. if I were you I would consider other places

I call and leave many messages to check or ask questions about my mom and they never answer the phone nor return calls. This a red flag flying high to me. They may not know my name but they don't have every family members name if they don't answer calls. Highly inappropriate for a place to care for a loved when there's no communication. I would not recommend for anyone who cares and love your family. I pray my mom is not being mistreated and God is protecting her.

I wouldn’t take my parents here the management has driven away competent caregivers and now has only two people working during the mornings. This place has old equipment that can barely function. For the price you pay go somewhere else your family will not receive the proper care here due to management.

Hands down, the Canyons of Stone Oak is the best Memory Care Facility in the San Antonio Area. I am so happy with the love and care my husband receives from the Staff and the caretaker ladies. He is treated with kindness and respect. The facility is impeccably clean. The residents look great and are kept busy and entertained with a variety of activities offered daily. They really are attentive to their needs, personal hygiene, nutrition and meds. There is always 24/7 nurse in the premises. The Staff keep families informed about anything related with their love ones either by phone or email. They always make us feel welcome and part of the family. I urge anyone looking for a place for their love one to visit The Canyons of Stone Oak before making a decision. You won’t regret it.

My mother entered the canyons following the unexpected death of my father in the spring of 2020. Big mistake! We had recommendations from a Place for Mom and made visits to tour the facility. All seemed to check out. The marketing people there were very helpful as well as the Nursing Director and Wellness Director. But in less than a month in there, my mother fell twice. The first time she fell she needed emergency treatment for 5 sutures to her forehead and removal of glass, from her broken eyeglasses, in her wound. The second time she fell she was found in the hall outside of her room sitting on the floor for an undetermined amount of time found very anxious and upset. In just less than two months in there, Mom had a sudden urinary tract infection diagnosed with a culture found to have 9 different bacteria, all colonizing and needed treatment with antibiotics. At the same time, she had an abnormal EKG and had not had a history of UTI or cardiac abnormalities ever in the past. She also was having issues getting her showers which may have accounted for the bacteria overload. Staff told us that Mom was being difficult. We asked that they check her fluid intake and found that they were giving her as much coffee as she asked for and not enough water after we told them she easily becomes dehydrated. During the covid restrictions, family members were just allowed to see their loved ones through the glass door. Numerous times we have attempted to call the Canyons and cannot reach a person; just the voice mail. This made things difficult in keeping up with our mother. When family did see her at the door, we noticed Mom looking disheveled, sometimes not wearing her own clothes and without her new eyeglasses. She appeared with dark circles under her eyes and somewhat timid. The staff explained her dark circles in that she sometimes gets up to walk around before getting ready for bed. Not something she did in the past. Although we had conversations with the Canyons staff and they said they would look into things, irregularities and concerns persisted as well. By the end of her third month and into her forth month there, we discovered Mom was not wearing her wedding diamond, her band and her anniversary rings . Mom never, ever took these off in the five years before her entry into the Canyons. In fact, in all her 65 years of marriage, she never removed her rings on a daily basis. We don't know why this would happen. We heard there has been a number of staff changes. At this time, there may be thirty residents still there but we understand many families are concerned. We are alarmed with injuries and missing items and a change in Mom's demeanor. We would like to think the Canyons is offering reasonable care and yet it seems many basic activities of daily living are slipping through the cracks. We have heard recently, a resident was left outside in 103 degree temperature and luckily found by a hospice nurse just happening to be visiting. Since Mom is able to walk we hope she will maintain some independence and be able to stay healthy and not be left outside unattended. This is a big concern also. Although, they have a number of residents in wheelchairs who are about, we don't know how healthy they are and what level of infection control the community is adhering to. Covid has caused an additional, unrelenting burden upon families and facilities. We feel the state health governing boards should be on top of elderly communities and also help in providing the extra help needed when facilities like the Canyons are so short staffed. The financial arrangements in these facilities are ambiguous with fees ranging from $5000 and up if you prefer a private bathroom or shower. God help you if your loved one is non-ambulatory. Bottom line: it is a tremendous commitment to provide safe and proper care for the elderly especially with the current business models in use. However, they are one of our most precious living beings and among the most vulnerable in our respected members of society. What does this say about our culture? Neglect, improper hygienic conditions, lack of correct infection control, dehydration, missed medications or over medicating, ignored residents, medical issues not reported, under staffed, underpaid and disinterested staff, lost personal items, theft, poor communication systems, for profit facilities, questionable state and federal regulations and lack of proper covid testing with daily checks and prevention of those positive covid individuals from working or residing in facilities to prevent further injurious health issues to the elderly, is just the beginning. Covid has shown, we are in great need of expedient reforms ! Do not allow this to continue with your loved ones. Beware of facilities until proven to be safe and caring. Write to your state legislators and express our shared concerns!