American Baptist Homes of the Midwest

The title is a quote from the Director of Assisted Living. This place has suffered a significant decline in the quality of service since my Dad moved in 5 years ago. The worst parts include the emergency call system not working (a constant problem over the past 5 years, that persists to this day) over worked poorly trained staff, persistent problems and mistakes with medications management, and worst of all is the management simply ignoring, lying or deflecting blame for these and other problems. Staff in all units seem very disgruntled with their management. Costs increase yearly like clockwork at a rate well over 3%, yet the number of staff declined starting before the Covid pandemic and has remained consistently lower than 5 years ago. So less staff, more burned out staff, more poorly trained staff who don't stay, all resulting in a lower quality of care while the price steadily increases. Their own Nursing Care staff advised against moving Dad in there. Avoid this place!

It started out good but mom was only there for about a month. She started to decline after a week or two with dementia and after a month we ended up moving her to a different memory care because there was no opening there. We had to pay a ton of money for a down payment and we still haven’t gotten that money back. We moved my dad home after mom went to the memory care unit. He wasn't even there 3 months. Most of down payment is supposed to be returned to us but in June it will have been a year that they have kept my dad's money. They said they have to rent that unit but it's not our fault that they can't rent that unit. I'm sure it's because the view out the window is of the first floor roof. They were having issues getting and keeping kitchen staff and chef.

Dark and dingy, felt dirty. The whole place smelled. Loud noise in dining room. Seemed unkempt.

my mom was treated very poor there wile I was visiting her the call light was on for over a hour till she ended up going in her diaper the staff is very rude and seems to be unhappy the carpets are covered in crap stains and my moms bathroom went days without being cleaned