Advocate Home Care

In regards to the caregivers with Advocate In-Home Care, 4 out of 5 in-home workers have been very nice. We speak daily and text, now there are two caregivers we work with consistently. One caregiver was kind of complain-y, and didn't seem like she cared where she was. She was the night worker in the beginning and thankfully my mom was in bed during that time. But we still needed someone responsible there to help in the middle of the night. It ended up being a blessing in disguise because we stopped needing night service. Another worker walked out after lunch; she did send a note informing me that my mom was having a bad day. I think a huge part of that is companionship and connecting with the right person. Advocate made sure to have someone else there within 4 hours. Overall about two/thirds of the caregivers were great. There was one worker who said they couldn't assist with getting my mom in the car or in the shower and another who didn't last longer than 2 days. My mom provides the activities, they go walking with her for 40 minutes (twice a day), out shopping, etc. She's very particular and likes to have her hair and nails done, and has a schedule of how she likes to do things. The quality of service is good for the cost. Depending on the level of care needed for your loved one, is whether or not home care will work for you. Some people need assisted living, but that can be a hard adjustment or place to be in. If you're a fall risk, you won't have a person who's always by your side, so help could take a while to reach you. Another thing I learned about assisted living is to make sure the food is good. Make sure you go during a certain time of the day to check on all departments and witness how the community is run. Go during their downtime to avoid the big shows. You don't want a privatized community as much as you'd want ones that are state funded. Privatized communities tend to cost a lot. I just had to figure out what was best for my mom and every family is different. It depends on the family or the person who is willing to learn about what their loved one needs and actually listen to their needs. I started by reaching out to A Place for Mom because they were nonprofit and had a lot of resources. If you're looking at all of your options, definitely check out Advocate for in-house care. From the top, [name removed], who initially reached out to me from Advocate was terrific! I can still call or text her. [name removed] from A Place for Mom, she was ready to help with assisted living originally and she actually checked on me recently. It took a bit of time to know what my mom needed, as every situation is different. I can say that things are going great most times, and she's doing good.

The people here were great to my friend. The staff did a wonderful job. Everything was smooth and they were able to get everything done that we requested. My friends aide was very understanding and we never had a bad day.

The lady that was on the job was doing a good job but she only lasted for a little over a month before she left for better pay. We found out that she was only getting paid [fee removed] and we were paying [fee removed] an hour. So 50% administrative cost. They sent a couple other but when we interviewed them it was obvious they had other career ambitions. We were concerned about the turnover so we discontinued the service

They tried to match our requests, and were mostly successful. We liked the people they sent.... Clean, efficient, reliable. I've started and stopped a few times because my husband objected to having someone here most days. He wants me to care for him.

The only thing that seems to be problematic is the turnover. The first caregiver lasted 2 weeks. This new one has been here for 2 weeks and is talking about getting a full time job.

The staff were very helpful and they work with you as much as you can so that was appreciated. They were very honest with what they could provided and the services. The honesty was greatly appreciated. We used these services for day and the office staff were very easy to communicate with. In the beginning of set up everything was explained well and I knew everything that I needed to know going into this.

They've been good. I like the caregiver. He's very nice and attentive. As a whole, Advocate In-Home Care has been very cooperative. and I would recommend them to others.

She was very friendly and knowledgeable but the most expensive and far away

We use this agency for my wife that had a stroke. We have a young lady staying in our spare room. She is very attentive and she listens and is very compassionate. She will do some light housekeeping and will cook meals for us. She will go to the grocery store. She is very knowledgeable and will walk with my wife and do some exercising. I would recommend this agency to families.

All is well for my mother since she is started to receive services from this home care agency. They have been great to work with, and I'am pleased. This is a home care agency a I would recommend overall, it is working out well for us.

I am happy with this service They were able to send me someone who can help with all my needs of cooking and house cleaning.. The care taker is very helpful in everyway. We like that she does arrive on time. I like that I was able to find someone who can help me with medications and personal needs. I would be happy to recommend this service and the caretaker for excellent in home care.

Check around with caregivers to see what is offered to you instead of taking the first one. Make sure you know about the billing practices. Having never had to have a care giver didn't know questions that should be asked.

I would recommend Advocate In-Home Care to others for their loved ones. The caregivers have a strong accent and this can make it difficult to understand the instructions from the caregivers to my loved one. They are able to provide light housekeeping for my loved one.

This didn't really meet our needs. It wasn't what we were expecting. No specific complaints about the agency itself it just didn't work for us.

The aid did nothing but sit in the house and watch t.v with my loved one. She was supposed to dust and care and shave my loved one and this was only done once. It felt like an expensive babysitter. I expected these services to be a whole lot different.

Do not do business with Douglas In-Home Care Health if you would be pleased if a firm refuses, repeatedly, to refund the [amount removed] deposit that they demanded. The sales agent [name removed] told me to deal with their billing dept and has been woefully negligent in handling this client.