Abby Senior Living

My family member was in the memory care unit. She was wearing the same clothes for the whole week. We paid them almost [amount removed] a month and she was not being bathed or watched after. We started going to bathe her in Wednesdays and Saturdays. She fell 4 times in one week and was sent to the hospital twice. The last time she was admitted and from there went to another rehab facility that took good care of her. When I talked to the nurse who cared for her the night of her last fall I found out that he was the only person on shift that night. He came on shift, found out he had no help and immediately handed over the keys that the nurse uses for medication administration and told them he would only play an aid role so that he didn't put his license at risk. I have hesitated giving a review online because I am not that kind of person but I'm comfortable telling you so that no other family members will be steered that way and have to go through what we went through.

Sadly, this facility has a big problem in the area of the administrative team. Overall the care staff (caregivers and Med. Techs) were kind and caring. However, the Executive Direct and Wellness director were often unresponsive to messages. When we brought questions or raised concerns, it was met with what our Dad was doing incorrectly in the facility (not pushing his button correctly was the most common). This was simply untrue as myself and his Home Health nurse observed for ourselves on several occasions. The final straw came when the Exec. Dir. told me they could not care for my father any longer. His outside nurse and Home Health nurse both stated that his level of care had not changed in the 6 weeks he had been there. We feel it was simply due to the concerns we raised. I also reached out to the management company via call and email and never received a response.

This property has big problems. Revolving staff and bad management. Very little care of residents. They keep promising better things and fail on so many levels. It's the management and the director.

Overall experience - negative. Minimal staff. Our family member fell 4 times in 4 days. The last fall she evidently spent hours in the floor proven by no edema in lower extremities. Prior to her fall she was swollen from knees down and unable to wear even house shoes. The nurse on duty that night told me he was the only one to show up to work the unit and had no idea how long she was in the floor. I arrived to ER 30 minutes after her arrival and she had zero swelling. I did see her the even before this fall and she was swollen. Cleanliness - kitchenette sink was never cleaned. Friendliness - what staff that was there was approachable. Quality of care - See above. She wore the same clothes for a week. We took to going to bathe her in Wednesday and once on the weekend. Meals and dining - She always wanted oatmeal and they saw that she got what she wanted. Activities - Dawn was awesome at keeping resident busy and entertained. Value and cost - I know it is expensive to provide full time care but I expect better care than what she received.

Don't let them hurry up your decision or make you rush into signing up when they haven't given you all the info you need to know. Real quick to want their money but real slow allowing you to physically move in. At this point in time, I do not recommend Ridgemere to others.