StoryPoint Group, LLC

My mom loves it. She has made many new friends and enjoys all the activities and excursions. She is very happy. Highly recommend. Good meals and lots of activities to keep her active. Encourage residents to make friends and stay active. Perfect for my mother.

The facility is great. High ceilings and a lot of natural light. The staff is warm and friendly and even staff in other parts of the building greet you by name. The director is not near as friendly and her predecessor set a high bar which she has not been able to replicate. All other team leadership is great and the Memory Care Team is excellent and responds to any concerns positively.

I cannot speak highly enough about StoryPoint assisted living. Every interaction has exceeded expectations. The care staff is wonderful - their dedication and compassion shine through. Executive director [name removed] has been incredibly kind and helpful. The wellness director, supervisor, and caregivers treat residents like family. This is a calling for them and it shows! The transitional care nurse made move-in smooth and comfortable. Activities director [name removed] is sweet as apple pie creating engaging programs. The chef makes amazing food and treats, cleaning crew maintains pristine grounds, and waitstaff provide five-star service. Trusting someone with our Dad’s care was difficult, but StoryPoint has proven our trust well-placed. Residents receive love, respect, and dignity. We are grateful every day we chose StoryPoint.

ALL of the people there are very kind, caring and sympathetic to my mom's needs... from the front desk greeting, to the kitchen staff, to activities, nurses and most of all aides...as challenging as it may be for my mom, they do their best to keep her comfortable there while keeping their patience.

Mom has been in the Memory Care unit at Ludington Woods for about a month now and we could not be happier with our choice. The staff was very responsive and helpful thru the decision process. While we were very nervous about the move, the staff knew exactly what to expect and made the transition as smooth as possible. Her care has been top notch and she has been involved in many of the activities that they provide for the residents. Love seeing the pictures and updates on Facebook and have even had some pictures of mom that were sent directly to me. Gives me peace of mind to know that mom is safe and being taken care of every day.

Springvale has been my home for over a year now. I have made new friends, have a nice apartment with a sliding door to walk outside, and I have my favorite things from home. I enjoy the entertainment, bingo and attend the Church services they have here. The food is good, staff is very friendly, and I have met some new friends.

My father was transferred by me (his daughter) to a memory unit at Danbury Westerville - Parkside after an unsuccessful stay at a different facility. He did experience relocation stress syndrome for about a month but did eventually "settle in" and became content there. I was always notified about any changes in medication or falls promptly. My only complaint was that there were about three times family members tried to reach the night nurse when my dad called us on the early morning hours and the call went directly to voice mail with no return call or it went to an advertising loop for Danbury facilities. On the plus side, there was always at least one music program each week which he loved.

My husband and I recently moved in and couldn't be happier! We had toured Springvale last fall and unfortunately chose another community, only to find out they where not the quality, caring, beautiful facility as Springvale. We were so excited to move in, and have a beautiful apartment on the courtyard. The food is pretty good, and the staff are kind and friendly.

This facility was so easy to work with as far as understanding price, policies etc. Our mother always comments on how kind and helpful ALL the staff is. The move went very well and the community has engaging and fun activities. The food is excellent! Our family loves to go and dine with her. The facility is clean, beautiful , and maintenance updated consistently. We are very thankful for Independence Village- Waterstone!

The facility is clean and staff is friendly. I’ve lived here for about 4 months and I enjoy all the outings and activities they offer. The food is good. I have a great view including my bird feeder that the squirrel enjoys.

Staff is always upbeat and helpful -without exception. Residents in assisted living sometimes have to wait quite a while for service after pressing their call button. Although food variety is exceptional, preparation is mediocre and service can be extremely slow.

Friendly , good staff , care about patients

The experience was fantastic. It was very clean very polite people. They had many activities for everyone. Everyone was very polite and courteous. I was really surprised that they had something like this and Luddington. I would recommend everyone to stop and check it out.

I want to recognize [name removed] for her outstanding character and caring nature. One of the key reasons I chose this community for my mother was because of the wonderful relationship [name removed] has with her and the other residents. She takes the time to call me every week, providing valuable feedback about my mother’s well-being. Thank you, [name removed], for all that you do. We truly appreciate you!

After spending weeks of researching and touring facilities in our area we found this one the best. They have incredible staff all around. The facilities, activities, trips, dining, and location are perfect. They often have morning or afternoon trips planned for anyone that wants to go. My Mom enjoys spending time with the friends that she has made there. I go see her at least twice a week. I am always happy that we chose this facility. I absolutely recommend!

They worked really hard to get her out of a bad situation and got her in quickly. The place is very nice with good staff and a nice formal dining room.

Everything gets a 5.. except number 8. Number 8 gets a 4 because the price seems a bit much in my opinion. The facility is clean and inviting. The staff is very attentive to the needs of residents.

We frequently visit a family friend who resides in this facility in their memory care unit. We have always been so impressed with care she receives. The staff are wonderful. Everyone is doing their best to provide a wonderful experience. I highly recommend.

I like the set up of my apartment. The building is secluded surrounded by flowers and trees and it is very private. They have activities for everybody and you can be as busy and active as you want. The residents and employees are very friendly. From housekeeping to maintenance to the dining room. They call you by name and are willing to help you and bend over backward for what ever you need. I would recommend it to my family and friends. I am very happy here.

I enjoy the environment.The staff is helpful in many ways, personally and medically. I feel taken care of wood on every aspect of any of my needs. I’ve been in other places for my care needs and none of them have even touched the care that this place offers me. I’ve made new friends and new relationships while living here. When I first moved in it was my wife and me as residents. She has since passed and during that timeframe we were both treated with the best care and compassion.